Effective Date: October 1, 2024

At Green Pharmaceutical, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, please review our refund policy below.

  1. General Policy

We offer a 14 days refund policy from the date of purchase. If you are not satisfied with your product for any reason, you may request a refund within this time frame, subject to the terms outlined below.

  1. Eligibility for Refund

To be eligible for a refund, the following conditions must be met:

You must initiate the return process within 30 days of the purchase date.

The product must be unused, unopened, and in its original packaging.

The receipt or proof of purchase must be provided.

  1. Process for Returns and Refunds

To initiate a return and refund request, please follow these steps:

Contact our customer service team at [your email or phone number] with your order number and reason for the return.

Our team will guide you through the return process and provide you with a return authorization, if applicable.

Pack the product securely in its original packaging and include the return authorization (if provided).

Ship the item to the address provided by our customer service team. Please retain the tracking number for your return shipment.

  1. Refund Processing Time

Once we receive your returned item, we will inspect it to ensure it meets our eligibility criteria. If approved, your refund will be processed, and you will receive a confirmation email. Refunds may take 5-10 business days to reflect on your original payment method.

  1. Non-Refundable Items

Certain items are non-refundable, including:

Opened or used products.

Gift cards or promotional items.

Products purchased on sale or clearance.

  1. Exchanges

If you received a defective or incorrect item, please contact us within 2 days of receiving the product. We will gladly replace the item at no additional cost.

  1. Changes to the Refund Policy

We reserve the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website. Your continued use of our services after any changes indicates your acceptance of the new policy.

  1. Contact Us

If you have any questions or concerns regarding our Refund Policy, please contact us at:

Green Pharmaceutical

[email protected]

02238753895